Privacy policy

At Window Restore, we take the privacy of our visitors and customers seriously. This Privacy Policy outlines the types of personal information that we collect and how we use and protect that information.

Information We Collect

When you visit our website, we may collect certain personal information from you, including your name, email address, phone number, and other contact details. We collect this information when you fill out our contact form or email us.

We may also collect non-personally identifiable information about your visit to our website, such as your IP address, browser type, and the pages you visit.

Use of Information

We use the personal information we collect to respond to your inquiries and provide customer support. We won’t add you to a mailing list or use your details for marketing. We will not share your personal information with third parties unless required by law or necessary to fulfil your request, apart from the service providers described under “Contact Form” below.

This website doesn’t use analytics, advertising or tracking cookies.

Contact Form

When you send us a message using the contact form on this website, we collect your name, your email address, your phone number if you give it, and your message. We use them only to reply to you and to deal with your enquiry.

Why we can use your details. We rely on our legitimate interest in replying to the enquiries people send us. If you’re asking about our window, door or conservatory repair services, we also rely on taking steps you’ve asked for before we agree a contract with you.

You don’t have to use the form. You can email us at info@windowrestore.co.uk instead.

How your message reaches us. The form doesn’t store your message on this website. It sends it straight to us as an email, using these services:

• Fellowship Studios, our web designer, runs the form service for us and only acts on our instructions.
• bunny.net (BunnyWay d.o.o., Slovenia) receives the form and passes it on. It doesn’t keep your message. Like most web services, it keeps short technical logs of visits, with IP addresses shortened so they don’t identify you, for up to 3 days.
• SMTP2GO (Sand Dune Mail Ltd, New Zealand) delivers the email to us from its European data centre. It keeps basic delivery records, which include your name and email address, for 35 days. It may also keep a small random sample of emails (about 1 in 1,000) for 35 days, to check its service isn’t being misused for spam.
• Your message then arrives in our email account, provided by Zoho.

bunny.net and SMTP2GO only process your details on our behalf, under data protection agreements. They’re based in the EU and New Zealand, which UK law recognises as protecting personal data to the same standard as the UK. Like most online services, they use servers in other countries too, including the United States, some of them run by other companies, under contracts that protect your data.

Zoho looks after our email account under its own privacy policy.

Spam protection. The form uses ALTCHA, a privacy-friendly spam check. It solves a small puzzle on your device while you type. It doesn’t use cookies, doesn’t track you and doesn’t share anything with anyone else.

How long we keep your message. We keep enquiries for as long as we need them to deal with your enquiry, and then for up to 12 months, unless they become part of a customer record.

Your rights. You can ask us for a copy of your details, or ask us to correct or delete them, by emailing info@windowrestore.co.uk. If you’re unhappy with how we’ve handled your details, you can complain to the Information Commissioner’s Office at ico.org.uk.

Storage and Protection of Information

We store the personal information we collect securely and take measures to protect it against unauthorized access, disclosure, or destruction. We also take steps to ensure that the personal information we collect is accurate, complete, and up-to-date.

Our contact form doesn’t store your information on this website: see “Contact Form” above for how your message reaches us and how long we keep it.

Responding to Emails

If you send us an email, we will use your email address to respond to your inquiry or request. We may also keep a record of your correspondence for our records.

Third-Party Websites

Our website may contain links to third-party websites that are not affiliated with us. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before providing any personal information.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website and notify you of any material changes.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@windowrestore.co.uk.